The Daily Journal named her a Top Woman Lawyer in California for 2021. StubHub has stated that they will provide no comment on pending litigation. In the . But, as an alternative, the 120% off coupons were also . 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. StubHub went a step further and simply halted cash refunds altogether. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. . Until the event id canceled (not postponed) they won't give a refund. I deleted my account. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. We value your privacy. Unsubscribe easily. At regular volume, we can afford to take that risk. 1:12. Come to find I was charged $300 from my bank account. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. McMillan then asked StubHub to refund his money. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. ADD ME PLEASE! StubHub claims it is postponed not cancelled and will not give me my money. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. I call Stubhub. You must contact the StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Copyright 2022 Consumers Unified LLC. But these are unprecedented times.. And the beat goes on. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Its now 3/3/22 so thats 64 days since I requested the refund. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. https://topclassactions.com/wp-admin/admin-ajax.php. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I listed tickets on StubHub, which I had done on multiple occasions. All eligible Settlement Class Members will receive an award upon submitting a valid claim. This field is for validation purposes and should be left unchanged. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. The next day, I received a $500 charge. I want my damn money from the purchase of my tickets!!!! The company is accused of failing to resolve complaints from tens of thousands of customers. This is the first time I have been using this website. StubHub changed its refund policy about a month ago. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". All Rights Reserved. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. According to the complaint, such was the case until the coronavirus pandemic became the new reality. StubHub has not responded to the lawsuit. This is not a solicitation from a lawyer. Before commenting, please review our comment policy. Who should shoulder those cancellation costs? NEWS. Since COVID-19 has come, StubHub's new policy is no refunds. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Under normal circumstances, these processes are manageable. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. We'll email you when an event is canceled. I was informed they could not secure the tickets from the seller. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 24/7 customer support: McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Call toll-free from the U.S. or Canada, or chat online with support. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. This is the only way to get a cash or credit award under the Settlement. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. The Court has not decided who is right. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. It also points to a recent spike in e-ticket sales, which increased ticket prices. The court is expected to rule in favor of the plaintiffs at the end of the year. They sell you things they don't actually own and if there's an error, too bad for you. Ive been trying to get my money back for 2.5 years with no luck! status of any class action settlement claim. drug injury lawsuits and product liability lawsuits. They asked me to list it as resale. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Sign up for ClassAction.orgs newsletter here. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Singh says the reasoning is the financial impact from coronavirus. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. I want my refund from them as well. Looking for a class action lawsuit in Nebraska. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Sign up to receive our free weekly newsletter. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Less than two weeks later, StubHub amended its policy. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. StubHub has my $253 for tickets I sold. StubHub denies any wrongdoing or liability. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . So Farley filed a credit card dispute against them, and won back his $600. Please download the PDF to view it: Download PDF. The first person I spoke with said that the tickets had been sent. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Share this with everyone please!!!! While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. No resolution and I got no tickets. The suit also calls for a return of customer trust. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. The complaint was reportedly filed by a Wisconsin man named. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. crime documentaries on hulu, richest ethnic groups in the world,
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