5.5 Total Score. We're serious about getting you to the live events that you love. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Customer identification can be provided if needed. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Claim it and get a lot of features. Dont use this site they are horrible. The event was then rescheduled for July of 2021and then cancelled again. Erika, we always want to leave a positive impression on our fans. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. They refuse to give refunds for anything. No issues at all, would use them again. I do not expect Keillor to come back to Denver at his age. That means the seats were $351, not $264. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Vivid Seats ranks 25thamong Ticketssites. Absolute worst customer service ever. Lots of filter options to narrow down events. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com Refund of ticket price. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. and go to stub hub and . No. ColPhorbin 1 yr. ago I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Agreed! And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. We were also told that the tickets would show up within 48 hours on the event. We could not access or find on Ticketmaster and vivid customer dis-service. Dont EVER use vivid seats for any purchases. I was terrified that I would not receive my tickets. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Recent customer reviews are positive. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Thank you for sharing your feedback, Gregory. Vivid Seats Review for February 2023 | Best Ticket Brokers Yes. I asked to print the tickets for my group but was told I had to use the electronic system. We use dedicated people and clever technology to safeguard our platform. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I have read many many complaints about the 'fake' guarantees. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I never will again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was purchasing 3 tickets and wanted to make sure we are all seated together. Conveniently buy and. Eugene was very helpful with my questions. I have put in calls, live chats and emailed customer support. 07-12-22 at 5:57 A.M. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop How do I determine the seat numbers for a ticket listing? Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. The email made a vague reference to covid 19 but no definite reason was given. I usually stick to stubhub. Couldnt cancel that ticket either. I own a venue. We encourage you to reach our to our online support team by sending us DM on social media. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We would love to review your order again to see if there's anything we can do to make this right for you. Thank you. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. The seller is not responsible for paying shipping fees. Vivid Seats Pay & Benefits reviews - Indeed Call and ask what the service charge is before buying. It also assists sellers who have tickets and want to sell them safely. We'll get you there. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We understand it's frustrating when events are postponed. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I want my $1,500 back in my bank account. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. The company says it "provides a legit, safe and secure platform. There were no humans to talk to to get my tickets before the event started. Vivid Tickets Loses Top Rating From Better Business Bureau After Shame shame for all the people you have messed with and hurt. Home | Ticket Purchase Settlement We do this to make sure each fan is able to choose tickets that are most accommodating to them. 10.1K Ratings. Vivid Seats Reviews From over pricing. Report as inappropriate. From A to Z, Vivid Seats customer service is fantastic. They simply dont care. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I someone needs to hold ticket brokers responsible. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. The site is a fraud and they are aware. We would like the opportunity to turn this around for you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its location on this page may change next time you visit. Submit a complaint and get your issue resolved. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Share your photos and videos with others to prove the truth of your words. Melinda, your concerns are absolutely valuable and matter to us. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Over 100 million tickets sold. I paid $322.17 for 3 seats. He said I should post the tickets for sale. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Then allows the seller to change the date to the day of the event. After all, I selected that I wanted "2" tickets not "1". Tickets to Aint to Proud Stage Play in West Palm Beach. Nothing arrived. I had to call to verify that these seats are in fact in different rows one behind the other. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Paid over $300 to an event that was postponed minutes before it was scheduled. This information will help to determine next steps. This changed due to Covid, but we did not get a refund because it was getting rescheduled. He was absolutely fantastic at his job. Read full review of Vivid Seats and 1 comment. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. and then vice versa on the inventory thing. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. + the only ticket rewards program around. Definitely recommend. The. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Send us a DM on social media. I do expect a responce and an apology for this overcharge. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Our online support team is here to help resolve your concerns. Looking for the best way to buy and sell mobile tickets? They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Vivid Seats has not responded to my email. Vivid seats are scammers. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Please Refund at least $1000. 2023 Trustpilot, Inc. All rights reserved. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I paid for the first 15 rows. Find out how we combat fake reviews. Gain trust and grow your business with customer reviews. Day of game they said only had 2 tickets available and sold my other 4. If you have any additional questions, we encourage you to reach out to our online support team on social media. I got nfl tickets from them that never arrived. I bought tickets 2 months in advance. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Copyright 2022 Consumers Unified LLC. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. So, if you sell tickets for $100, you will receive $90. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Dial 833-228-5143. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Original review: Feb. 9, 2023. New customers can take advantage of this exclusive discount offer! I beleive he explained everything I needed to know, in detail. We added millions of opinions to our database and summarized over a million opinions. Spent all week leading up to the event trying to call only to get the worst support ever. I expect to pay the normal service fees, but not what you charged me for the tickets. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? I bought 2 tickets to Super bowl for my 11 year old son. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Desired outcome: How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Do not trust Vivid Seats!!!! Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. When the tickets never came, I contacted Vivid repeatedly. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I had an expensive ticket to the Garrison Keillor show at Red Rocks. We absolutely value your feedback and apologize for the stress this may have caused you. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid Seats $7.5M Event Cancellation Class Action Settlement This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. That is a lie. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We also confirm that your tickets are general admission. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. I suggest never doing business with them. Worst ticket platform that gives two sh*ts about their customers. We are filing fraud with the bank and reporting to the bbb. I would never have the paid this amount of money for average seats. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Just another company who still made money over COVID. Long story short the ticket transfer did not go smoothly. Disgusted. Vivid Seats Review Summary. Vivid Seats Culture At a Glance. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. I called before the event and after. All they say is their sry, well so am I! Paid $160 for a single ticket for a show that was rescheduled (twice). IE, Hundreds of people are standing in front of you. I expect to pay the normal service fees, but not what you charged me for the tickets. Ratings and Reviews 4.6 out of 5. I had a purchase trouble on Vividseats. The insurance was $65.82. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Vivid Seats Review: Is it Legit, Reliable or a Scam? Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. In one order, my tickets arrived via email within an hour or so. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. The office is amazing. From over pricing. Your transaction is secure, and you also get a full refund for canceled events. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats provides a "100% buyer guarantee." So what happened here? The tickets are yours now to you have to figure out what to do. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Customer identification can be provided if needed. Vivid Seats' email and phones were not responding to many numerous requests. Ticket Listing Information 9. I wish you didn't exist. But, that won't happen with your company. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? I found two separate listings for tickets in the same section and row. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Support : Vivid Seats Customer Support James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Do not use Vividseats!! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Top 2,652 Vivid Seats Reviews - ConsumerAffairs Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Never again. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Vivid Seats | Buy Tickets on the App Store The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets.
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