I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! My tickets were 100% real. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. View StubHub Refund Policy. View Levi's Stadium Ticketback Terms. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. StubHub updated their policy today. Can you explain to me how I can still use the credit that I was issued? Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. It not I guess it is small claims. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). StubHub stopped guaranteeing cash refunds. Its really not fair to people whom purchased on this platform. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. If my ticket was valid I WOULD HAVE USED IT. If it is postponed/rescheduled, the tickets are still valid. At this point, this transaction constitutes fraud. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Refund peoples money. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I hope they will reply me asap, I just want get my money back. I have been attempting to contact you several times regarding ticket order #553613638. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Make the best possible case for yourself. OK, I think this show has been rescheduled to September 7, 2022. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Stub hub has failed its customers once again with a terrible return policy. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. News Corp is a global, diversified media and information services company focused on creating and distributing . It's not fair to the seller or stubhub. Hi, @Fatsuma! Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I WILL NEVER USE STUB HUB EVER AGAIN. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. We will process the refund to your original payment method within 5 days. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Too many other competitors out there doing it differently. StubHub Return Policy [Quick Information]. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. I would like to receive a refund. StubHub will contact you as soon as possible. Concert is tonight and just received tickets in a completely different section then what i paid for. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. NEVER again! But by the end of March, refunds were suddenly gone. "If you have tickets to a show that is postponed, you will be able to select your refund . Unfortunately, my order was submitted when I was clicked the cancel button. Said cancellation was glitch. Receive a coupon for 120 percent of your original purchase*. I WANT MY MONEY BACK!!!! We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Didn't find out until day before event. A total ripoff! This evening I was on Stubhub looking for Lakers tickets for January 2016. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. StubHub has already been targeted by a $5 million lawsuit over the change. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I would not take a.) If you want a refund, you have 30 days to request it starting from the announcement of the new show date. From that StubHub wallet page you can request a refund instead of keeping the credit. Never use stubhub again. Its a bull. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. I WILL NEVER USE THIS SERVICE AGAIN. All of our tickets were void, fakes, frauds. These cookies ensure basic functionalities and security features of the website, anonymously. Crooks. How Can I Request a Refund for a StubHub Ticket? Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. I am traveling today from Mexico to Madridfor what? In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. We are changing the way you register and sign-in to the StubHub Community. while we were at work. Should have checked this site first. i am not interested in a credit that expires so therefore am requesting my full refund. At the event, tickets were discovered to be invalid. I selected a particular date for a Broadway show. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Just notified by email of event cancellation for Atlanta United vs Orlando. Its a bs. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Im sensing a nice class action lawsuit coming your way. Also disputing a charge that you made is fraud. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. Fans outside of North America are defaulted to a refund. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Required fields are marked *. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. to see the game on TV? Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Paid over $550 for two Hangout festival tickets. I called the credit card company and the charges on the card had not even hit yet. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities.