I had a party this evening. Well, these items were damaged, not missing. However, you need to report any issues within 14 days of receiving your order. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. Making sure you tip your shopper accordingly will all but guarantee your Instacart order is fulfilled as soon as possible. Because they took it upon themselves to double charge me it overdrafted my account. If customers could be rated it would be a different story. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. It doesnt seem there are any repercussions for these shoppers. Stay blessed. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. Our website is supported by our users. This live chat can be accessed from the desktop website or mobile app. Click the 3 horizontal lines in the upper left corner and select Your Orders. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. I use instacart every week and got my first damaged, inedible item today. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . Crypto DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. Select Submit. Click Report a problem on the relevant order. I was already late for holiday evening and the only open store was far. Select a credit to your Instacart account or tap Help Center to contact Care. I quit shopping for instacart and shipt a couple of months ago. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. Shoppers have a card issued through Instacart that they use to make purchases. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. Did you receive a delivery youre not completely satisfied with? If you selected an item issue, choose the affected item (s). Plus, your first grocery delivery is free! Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Still didn't care. Brett Helling is the owner of Ridester.com. No other store includes this charge. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. It has been weeks, and was a great factor in me slowing down with Instacart. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Matt Wilson. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. If the shopper doesnt get approval, theyll refund the items. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Instacart is legitimate, convenient, and safe for shoppers and customers. Can't Instacart check the chat logs? Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. If you selected an item issue, choose the affected item(s). Create an account to follow your favorite communities and start taking part in conversations. Shattered or cracked glass. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Only a small percentage of Shoppers and customers are there to run a scam. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. I told her to cancel my account on the spot! Ikea Polyester Haren Pleated Blind . Scammers will call Shoppers, posing as Instacart employees. Is there a way to tell instacart an item is defective by no fault of the shopper? I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . Save my name, email, and website in this browser for the next time I comment. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. If you selected an item issue, choose the affected item(s). Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. We'll examine what such a household could earn in cash back using the Instacart . Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. Some bots alert Shoppers when new orders appear. Instacart does refund missing items. Then align it properly with the other blind slats. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. They can wind up getting sensitive information. Cookie Notice Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. But if its the product itself, I would report it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Looking forward to 2016, here are five of the biggest trends you should know about. Thank you for being concerned! Some legal restrictions apply to alcohol orders. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. After they've confirmed it, a refund will be processed. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). and . I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. Why would you go to the store, with rancid food, for "credit"? Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. Contactless delivery and your first delivery or pickup order is free! If you have any item or order issues, please see this article . If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. You won't see refunds in your Instacart account. I tipped very well and my orders were picked up right away and shopped with real professionalism. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. To request a refund, report the issue to customer support. You can reach Instacart by email if you go through their website and send a message through their contact us button. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And it's safecontactless delivery is available. Another issue is Walgreens. When placing an order, customers can indicate their replacement preferences. This will surely increase the credibility of your complaint. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. 2 yr. ago. . We sometimes earn affiliate links when you click through the affiliate links on our website. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. On 2/14/23/ I placed an order for some salad and some badly needed bandages. You have up to 14 days to report an issue with your order with Instacart. This complaint was posted by a verified customer. They wont purchase anything that looks like it may be damaged. They didn't say. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. Claim it and get a lot of features. We cant add over-the-counter items through. I would like all of my money back. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. cracks me up. Instacart delivers over-the-counter medicine for select retailers and markets. Jessica_lowel 2 yr. ago. Unfortunately, I work full-time like the rest of America and can't be there for it. In this article, we'll check out themes around whether Instacart refunds . Customers arent charged for items that are out of stock or arent delivered for some other reason. When a customer places an order, it goes into a queue. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. That is OUTRAGEOUS. Shopper refused to bring groceries to my door. 3. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. None of these fees are disclosed prior to processing payment. Missing or tampered label. 2020. To understand this scam, you must first understand how the Instacart app works for Shoppers. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Youll need to tap the three horizontal bars in the upper left hand corner of the app. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . All eligible items, including fresh foods, will be listed depending on your address. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. 97K subscribers in the InstacartShoppers community. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. A new definition of healthy Once . If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Never again! Press J to jump to the feed. Just a report on the order. Select the issue (s) you experienced and provide any additional information. There are tons of reasons for you to need an Instacart refund. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. I used to have a regular group that always shopped my orders and things were excellent. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When placing an order, customers can indicate their replacement preferences. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. However, there is a small line of credit in case the Shopper needs to buy a replacement. Answer (1 of 4): You have to cancel the order before the time is up to do so. The next page will show you all your past orders and give a preview of what they contained. Please contact Instacart Care if your alcohol items are damaged. What do people get out of reporting damages? Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Well of course they were I told you that before I got them. Create an account to follow your favorite communities and start taking part in conversations. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. So do shoppers get penalized for this? Customer won't likely want to exchange it for another, as the whole batch is likely rancid. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 However, some Shoppers take advantage and will add on additional items that werent ordered. Instacart, free membership with hidden fees. Below are eight of the most common Instacart scams. 5. It . I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! This year its another story as in February, May. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. Outrageous weight charges from fairway removed & honor listed prices. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I shall report then and hope she doesn't leave a review . I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. If the packaging damage doesnt affect the product, I would let it go. Gotcha. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. You can check availability in your area with the Instacart app or website. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Bad Replacement Items. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Contactless delivery and your first delivery or pickup order is free! New comments cannot be posted and votes cannot be cast. Certain order types (e.g. I had pho. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Instacart must re-introduce item commission. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. and I could only log in with a password. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. I'm so sorry that happened to you. You keep giving delivery dates but you don't show up. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. This happened to me. Yes. Scan this QR code to download the app now. **Not directly affiliated with Instacart** Welcome to the best place to Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. This review was chosen algorithmically as the most valued customer feedback. Using bots violates Instacarts terms of service. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. The nerve of some ppl. On January 16th, I placed two orders. The positive note about the complaints is that room for improvement is available. All Shoppers in the area can check their app and choose from available orders. A single two item order pays $7, and a triple 50 item order pays $7. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. Then after I cancel my order, they want to know if I want to reschedule. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! How they treat there employees and refuse to pay them! While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. Instacart processed . Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . Damaged items. You can then report the problem through Instacart customer support. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Green cards cant be scanned and must be manually entered. I have even recommended to people that I would not get something because it did not look good. I got my money back and left her 5 stars. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. Not all item issues automatically trigger a credit. Brett Helling is the owner of Ridester.com. This will detach the slats and you can easily remove them. I asked to speak to a manager, manager busy but would call me in one hour. Instacart delivers alcohol for select retailers and markets. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. Some are good some were not so good. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. Some states require a signature before the alcohol can be delivered. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. Theres a cap on the card based on the cost of the order. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. My account was then overdrawn. Hey y'all! and you might see a refund option instead. Ridester 2022 | ALL RIGHTS RESERVED. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee.