ticketek marketplace refund

More Info. Wife tested positive on 13th. Any temporary relocation for work must be for a period of at least 3 months. , please contact the Customer Service team directly for further advice about your Refund. Appalling service. I sent a message via the website and got the pdfs a day or so later. Ive forgotten my password/My password has expired. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Share. Don't EVER buy for a friend, NIGHTMARE. means cancellation or significant delay of flight(s) which. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Why is your site permanently unavailable. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. (This can normally be obtained from the transport companys website). Was given tickets for Ed Sheeran concert as a gift. Why even have the option of refundable tickets for an extra charge if I cant refund them? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. An incident number or report from the Police or relevant traffic authority. Requesting a Refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketek is selling for the following venues only. They are the shittest service in Australia. Make a report to ACCC. They ended up rejecting my application for a refund and closing it down entirely. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. If there is a financial failure of any Transport provider. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. etc.WHERE IS THE ACCOUNTABILITY? The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Armed Forces Naval Service, Marines, Army or Air Force. Immediate household persons living together at the same permanent address. Not that they are necessarily wrong, but people often don't comment when things go routinely right. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. 2023 ProductReview.com.au Pty. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Youmade an unsuccessful request for annual leave for the date of theBooking. I have now been trying for a refund for 6 months. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If there is a financial failure of any Transport provider. (This can normally be obtained from the transport companys website). means weather where a Government Agency has issued warnings not to travel which mean. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! I find the app difficult to navigate. are the business owner or registered Director, or a member of. Like. No way to recover tickets. Any translation of this document from English is for assistance and information only. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Just fake a doctors note, cant imagine they review them too carefully. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I got tickets to a concert from ticketek that got cancelled of covid. Please also read the General Conditions of Refund. If you've forgotten your account details, never fear we also . means the unforeseen change of the date of an examination that. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. You'd think that but I had the same shitty experience with them on this front. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticketek wastes YOUR TIME like it doesn't matter. The call centre shut the phone to the customer's face.. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . There is no customer service centre you can call, just an automated voice call telling you to email. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. means a requirement to move address imposed on. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Attend participate in, take part in, use, or be present at. Can never get a refund on tickets and/or speak to someone within Ticketek. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. For many, international travel is back on the cards. There is not one good review about this dodgy company. This is not an insurance policy. Maisie Peters: 7:00 7:45pm Any temporary relocation for work must be for a period of at least 3 months. Are Refundable tickets available through Ticketek Marketplace? Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. means an unforeseen circumstance completely outside. is cancelled, postponed or cannot be fulfilled by the. to then often have to go to their desk at the venue to follow up the issues. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Fire A report from the fire service and/or police. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Finally got an answer from them when I contacted fair trading to help. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Why should I buy from Ticketek Marketplace? Then I looked on Trustpilot at their reviews and really started to worry! Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Safe, Fast and Verified Any vehicle You plan to use during the Booking. It goes against our guidelines to offer incentives for reviews. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. But the thing is, they didn't. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Website doesn't work. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. It's the result of a monopoly. Sell tickets directly from your Ticketek Account. Presented by: In event of a Refund Application the English language version shall be the basis of settlement. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Forcing people to own smart phones is not giving people choice and freedom. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. ?DO NOT BUY TICKETS FROM TICKETEK! A doctor cannot be You or a member of Your family. chevron_left, Availability & type of seating will vary & is set by the venue. Safe, Fast and Verified I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I haven't received my order confirmation email. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I can not believe in this day and age HOW BAD this company is. Immediate household persons living together at the same permanent address. Might be worth looking into? I tried calling, emailing before the show, had I had a response we would have made the show. and subject to change at any time. Abusive partner? Scalping 18. Any vehicleYouplan to use during theBooking. Can I purchase multiple orders in one transaction? Ticketek Marketplace (marketplace.ticketek.com.au). Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. We/Us/Our We are the Booking agent with whom You made the Booking. They do but its retarded. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. On-top of that you cant call anyone to purchase ticketsTerrible. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. A copy of a notice from the examination body, school, college, or university confirming the change of date. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Sell tickets directly from your Ticketek Account. Ltd. All Rights Reserved. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Are Refundable tickets offered on Gift Voucher sales? Suncorp Stadium Where You are the business owner or registered Director, or a member of Your family is. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Hopeless website. Cool, just upload a goddamn police report. Years ago I did a few days temping at Tiketek. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. To apply for a Refund simply click on the link in your booking confirmation email, or click here. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. ProductReview.com.au has affiliate partnerships. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Download the Ticketek App & add your ticket to your wallet now. I received an error message after purchasing tickets. A police report confirming details of the theft. Please also read the General Conditions of Refund. What to do?? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. What is the Ticketek Marketplace Terms and Conditions for? For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Check to see if they have an online lodge system. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. This is not an insurance policy. What can I do if my tickets are lost, damaged or stolen? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Stick to Ticketmaster. . A police report or crime number to confirm the theft(Self-declaration not accepted). etc. A copy of the letter requiring Jury Service. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. A copy of the travel warning from the Government Agency. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. As it got closer to Christmas I started to worry, as they were to be presents. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I just resold a ticketek ticket on Tixel. Anyone has experience getting refunds from them or have advice on what I should do here? So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. If they mean no-shows, then so be it. Please also read the General Conditions of Refund. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Budjerah: 6:00 6:30pm No contact, no reply, nothing.You have stolen money from thousands of people who need it. Attend participate in, take part in, use, or be present at. Confirmation that the document cannot be replaced in time for the Booking. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Times are approx. There is no phone number, only an email which does not get answered. To read more about Covid-19 please visit our dedicated page here. This is such scummy conduct. Why is this company even allowed to operate?????? Its a disgrace. Our integration means you can list tickets for resale directly from your Ticketek account. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. means the unforeseen change of the date of an examination that. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. The phone message also contradicts itself. She made time to help & sort out the transfer of tickets to this area. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. They rapidly charged my credit card, then didn't provide the tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Sick relative? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Worst website and app I have ever used!!! Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. You can do anything you want if you're the only game in town. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. What gives? Fuck that, what a joke of an optional extra. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this?