Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. I received an email 4 days prior to the event, stating the ticke. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. 1. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Additional information can be found in our FAQs and on the ticket details pages. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Why can't I see my order or sale in my account? This will be posted quickly, exposing the company and letting others see what happened to you! The tickets were bought by me as a present for my mother and parents-in-law. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Romeo Santos Tour 2023. 2.11 Ticket Fulfillment. 1.3 Modification. We will contact you. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. . Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. . : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. But Which? I'm at the point that a class action . the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. We will also add Tax on our fees as applicable. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. 4 replies 17.4K views. Far too many 3rd parties in there. Hombres G Concert Tickets. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If your event has been postponed, you do not need to return your ticket. BLACKPINK Tour 2023. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. 3.Click Dispute a Transaction. Sent info several times and they made every excuse under the sun. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. 6.8 All Sales are Final. Dial +1 (866) 788-2482. Note that this is separate from any Tax viagogo is required to charge on its fees. Can I pick up my tickets instead of having them shipped? This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. You also warrant that you own the tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. settlement administrator or your attorney for any updates regarding Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Be the first to hear about special offers. status of any class action settlement claim. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Contact & review Viagogo - rated #0 in Entertainment . ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Arctic Monkeys Tickets. Note that Your payment may be withheld if you violate this clause. As well as charged me double the amount. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. We look forward to hearing from you. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. By clicking a link you are consenting to this. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. We will not allow You to buy or sell tickets before You have registered with Us. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Stray Kids Tour 2023. Not only no refund. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. 6.4 Release. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. We cannot commit to next year, Taylor said. Tickets for Waste Management Phoenix Open. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. You will be entitled to a full refund or a 120% voucher. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. You may only use the Services if You can legally enter into and form binding contracts. Can Australians join in? 1. 6.9 Change or Suspension of Site. Which? Best regards, Viagogo team. We disagree with such restrictions and think they are not beneficial to fans. Jay Chou Concert Tickets. Please note this does not include any Tax that may be payable on fees We are required to pay. I must have sent countless emails and phone calls. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2. 4.2 Stolen Property. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. that reports on class action lawsuits, class action settlements, Which? 1.1 Introduction. Carnaval Barranquilla Tickets. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Editor, Marcus Herbert. 2.10 Collecting Payment. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 6.10 Notices. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. We often link to other websites, but we can't be responsible for their content. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Ha*Ash Concert Tickets. 5.Select 'Item dispute', click Continue and follow the on . If tickets are not consecutive, then the Seller must create a separate listing. The money belongs with you. Gather all the information you have on the purchase. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. I have no ideal why a law suit has not come up sooner. has found. It's unlikely you'll get the delivery costs or booking fees back, though. 2. I haven't received an email confirming my order. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. 2.15 viagogo Guarantee. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Such notice shall be deemed given one business day after the email is sent. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You must contact the Join The National Math and Science Initiative Class Action, Today! This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 'Such tickets will become void and the ticket holder refused entry to the theatre. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. All redress are non-exchangeable/non-refundable.. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. A Which? If an event is moved and you cannot make the rearranged date, you should be entitled to . You also agree not to separately contact the Buyer at any time for any reason. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. It will stay valid for the new date. I was promised a refund because the tickets I bought were corrupt. The Weeknd Concert Tickets. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets.