My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. Powers, Elevate co-founder, and client partner Brian Peters, VP of . There are no green lights on the back and, yes, my heart rate is on in the settings. Make sure your Fitbit tracker and charging cable are clean. Environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your phone's ability to connect to GPSsatellites. If thats blocked, your screen usually dims automatically. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Other times, the issue may be a simple case of battery drainage or a simple reset or update to the device is necessary. Dont know what to do next. Also check. Stay away from this company. If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. Insert a paperclip into the small pinhole on the back of the charger. Tried holding Iin my single button 30 second. Somehow I switched to "On Clip" mode. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Expert advice to the latest news. Are you manually entering your numbers or using the OneTouch Reveal? If none of these steps work, you may need to replace your Fitbit Charge HR. Open the Settings app and tap Reboot Device. If the above step didnt fix your problem, double-check that there are no software updates available for your smartwatch, tracker, or Fitbit app. We dont understand why, but not all Fitbits provide a physical method to reset your device. Inspire 2 Fitbit green light? - YouTube if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-leader-3','ezslot_24',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Finally, if none of the above options help, it could be a software issue. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. It's all here. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. If youre still experiencing issues, we recommend. But dont wait to contact them. Learn the steps. If it restarts, your problem should be fixed. My fit bit is a tracker 3 . I also do not have any notifications coming through. Intoval Metal Bands for Fitbit Inspire 2 / Inspire HR/Inspire Several reports on Fitbits forums highlight an issue with some Versa devices suffering from a white/green screen. Fitbit Flex 2 Fitbit Ionic* Fitbit Inspire series Up to 5 days Fitbit Alta HR Fitbit Charge 3 Fitbit display screen black and not working or turning on? Inspire HR shows no green light and Heart rate sto - Fitbit Community I have tried the restart and reset to no avail. This can be done by unplugging the device from its current USB port, re-plugging it into a different USB port, and performing the force restart again. My Fitbit has stopped working. The light is not flashing. It In addition, products ordered in November and December may be returned through January 31 of the following year, or 45 days (whichever is longer). Inspire 2 continuously tracks your heart rate while you're exercising and throughout the day. If I don't charge it over night, it will drop another 40% down to 20%. Switch off always-on display: If your tracker supports AOD, ensure its disabled to maximize battery life. At the end of a full day, with an hour an 40 minute run, my HR will be at 60-ish percent. I got Email Support Not Available and never heard anything. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. There *is* a way, I just can;t remember it. Additionally, be sure to update the Fitbit app on your phone to the latest version. I'm also not sure if it's syncing correctly anymore. It seems that it happens with one pin. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. Didn't work? The tracker vibrates each time you press the button. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! Ensure the charger is unplugged when you do this. Weve found this to be particularly common when charging the Alta and Fitbit Charge devices. Moderator edit: updated subject for clarity. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. Open the Fitbit app and check if your Versa 2 still syncs. But my bigger concern is the big red exvlamation mark. Can you remove someone from following you on Apple Music? Colorful Durable Replacement Clip Case Case Skin Fit for Fitbit inspire 2 To force restart your Fitbit HR, press and hold both the left and bottom right buttons on your device for at least 10 seconds until you see the Fitbit logo appear. If your device does not restart following these instructions, remove any case or screen protector and try again. If theres a second-or-two delay from the time you tap your device, thats normal. Make healthy a habit with Fitbit Inspire 2 and a free 1-year Fitbit Premium trial for new Premium users. Is your devices button stuck? Do you mean the Fitbit Charge 3? If this does not work, try a hard reset by pressing and holding the button for 20-30 seconds. Never got mine working right either. Fitbit recommends aiming toward the bottom of the display, where the tracker meets the band. To turn off the water lock, dry your Fitbit off, then double-tap your screen (Inspire and Luxe) or long-press the side button (Sense and Versa 3) to turn off its water lock. 24/7 heart rate tracking 24/7 heart rate tracking lets you see your heart rate in real-time, helps you maximize your exercise sessions and helps you understand your heart rate trends over time. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Release the buttons. Got my Fitbit around March 2021 and the tracker broke Nov 2021. Dust and debris can accumulate over time, which could prevent the device from charging properly. Find the button on the charging cable below the tracker compartment. Restart your device. Your Fitbit Inspire 2's back Green light keeps flickering and you can't turn it off? Then release the button. How do I get my Fitbit repaired or replaced under warranty? If the screen is black you cant see what the settings are. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. It is also advisable to restart your phone and Bluetooth connection after resetting the Charge HR, to ensure all connections are properly established. Without actually seeing your Charge 2, its hard to diagnose what is wrong. Please advise me what needs to be done. The Fitbit logo should appear and then the device should turn off. It is new ! If these troubleshooting steps still dont seem to be helping, contact Fitbit support to take a further look at your device. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. If your Fitbit still wont turn on, you can perform a Perfect Reset. Dry your Fitbit band with a clean cloth before wearing it again. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. The screen seems to be a common trouble point on Fitbit smartwatches and trackers. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. None of this works for me. you cant hold the side button down while its on the charger. Fitbit Inspire 2 not tracking sleep, how to resolve the issue This means Fitbit will fix the damages done to your Fitbit device within the first year, provided youre the original purchaser of the device. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. From there, you can turn on/off call, text, and app notifications. Thus it is also to check that the breaker hasn't tripped and if it has, replace the fuse and reset the breaker Unfortunately a problem like that is one you cannot fix on your own. Flex 2 Accessory Necklace Lariat Gold HalpennyGolf.com If you can, try restarting your device. Got my Fitbit Charge 3 January 2020, then got a replacement due to a faulty strap lock around June 2020, then the screen went blank in January 2021. If youre struggling with similar issues after installing this update, consider hard restarting your band. It will not sink with WW. The screen may also flicker. Fitbit Inspire 2: Performance Great at encouraging us to move more Counts reps, logs movements Heart rate monitoring could be better Performance score: 3/5 Along with counting heartbeats, the. NOTHING IS WORKING. Heart monitoring is ON. Some Fitbit users have reported massive changes to their estimated oxygen variation values and graph while sleeping in recent months. Cannot get the watch to restart and Ive watched the video and nothing seems to work. I have tried ALL resets and changed the clock face. No display and none of the suggested fixes work for me. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? If its still not working, try restarting your mobile device. I can still get information from my cell phone. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. If you absolutely have to wear your Fitbit, regularly transfer it between your dominant and non-dominant wrists. My Fitbit inspire HR is not tracking my heart rate since last 5 hours & no green light from the sensors underneath. If the heart-rate sensor on your tracker has difficulty detecting a signal, dashed lines appear. If you're not a new user and want a baseline Fitbit, we'd. Check if Water Lock is enabled. First, plug the tracker into the charging cable and place the tracker on a flat surface. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. From your mobile device, head to, Alternatively, you can press and hold the Fitbit app icon on your home screen and release it when you feel a vibration. You may need to restart a few times in a row to get your screen to work. That usually solves this problem! If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. I have no receipt because as I said it was a gift. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. Versa, Inspire, or so forth) and well see if there are any other tips. To make the screen on your Fitbit light up, simply tap on the display or raise your wrist to wake the device. Used but in perfect working order. The feature is known to drain the Senses battery during sleep. by when I went to charge it, it never turned on and Ive done everything customer support told me to do. Try cleaning it with a brush, cotton bud, and rubbing alcohol. It was working perfectly on December 31, 2021. What should I do?? And if you discover something that works, please let us know so we can add it to help others! Since it is syncing with the app, that means it is still working and tracking your activity and other stats. Instead, these models have a backlit display that indicates when the device is doing something like syncing, tracking a workout, or receiving notifications. First of all, try installing a Fitbit-made clock face. Can you help me . Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Be sure to clean your workout band regularly, too. I have had the same exact issue since the last big update - no heart rate. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. If your Fitbit is out of warranty, you may need to buy a new one. Good luck! (opens in new tab) There are compromises to hit that price point, though: there's no blood oxygen level, no GPS and its 1.4in display . No green light, no heart rate. Scroll down and select Notifications. If you are experiencing syncing issues, you can try the potential solutions below. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. Read on for a list of things you can do to try and resolve the issue. Clip the other end of the charging cable to the port on the back of the tracker. Fitbit told these users that it would replace their smartwatches free of charge. Switch to your workout band before activity, and switch back to a more comfortable band post-workout. Fitbit Inspire 2: How to Fix Green Light Won't Turn Off! [Green Light Then mention that it should be covered under their warranty since it is within its warranty period. If youre experiencing Fitbit Sense ECG issues, contact customer support for a replacement smartwatch. Some Fitbits include a water lock mode, which prevents the screen and buttons from responding to touches and swipes. When the battery of your Fitbit Ionic dies, youll need to reset it so you can use it again. If the Fitbit is charged and youre still not seeing the green light, it could be an indication of a technical issue. Charge HR green light stopped The past week my charge HR has just gone black. First of all, Fitbit uses an algorithm to automatically detect when you're asleep and record it as "sleep stages", these are- light sleep, deep sleep and REM sleep.